When you chat with Maya to buy or renew car insurance, it feels effortless. But behind the smooth AI experience is a team of passionate people who imagined, built, and now support the technology that’s transforming how Ghanaians insure their vehicles.This is the story of the people behind Maya, the minds that make insurance accessible in just a few WhatsApp messages.
Maya was born from a bold idea: to eliminate long queues, paperwork, and annual lump-sum stress from car insurance. The leadership team combined decades of expertise in insurance, fintech, and customer experience to create a platform that feels human even though it’s powered by AI.
Maya’s engineers and product designers built a chatbot that integrates seamlessly with WhatsApp app downloads, with no complicated sign-ups. They designed secure systems that let customers buy, renew, and even file claims in minutes.Their work is driven by one goal: to make insurance fast, flexible, and friendly. From enabling mobile money and card payments to instant policy certificates, they’ve turned a complex process into a few simple clicks.
Maya might be a chatbot, but real humans are always ready to step in when you need help. The customer success team works around the clock to guide users through everything, whether it’s uploading vehicle photos, understanding coverage types, or settling claims.They’ve become the reassuring voices behind the screen, ensuring that every driver feels supported, heard, and respected.
Behind Maya’s clean interface and approachable tone is a small team of creative writers, designers, and marketers who make sure every message feels friendly and clear. They help keep Maya’s personality approachable and her instructions easy to follow.
AI may be at the core of Maya, but it’s the human touch that makes the difference. It’s the developers’ attention to detail that keeps the platform secure, the leadership’s vision that keeps it innovative, and the customer service team’s empathy that keeps drivers coming back.Every policy bought, every claim filed, and every message Maya sends is powered by real people who believe in transforming how insurance works in Ghana.Next time Maya helps you get covered in minutes, remember there’s an entire team making it possible. They’re not just building technology, they’re building trust, convenience, and peace of mind for drivers everywhere.